20s ~ early 30s
who prioritize good dining atmosphere
Our product is one of western style foods that attract 20s~30s more than over30s.
Considering our product features, it seems not appropriate for family dining out but socializing with friends.
WHY NOT?
For healthy and well-being benefit,
there are better well-being foods other than hamburger
For good taste benefit,
the standard
of the organization
- Bring all employees into the decision making process
- Trust people and their ability to contribute to the mission
- Place emphasis on prevention and problem solving work
- Treat each other with dignity and respect
2) Do they have long term vision?
① Evaluation
Evaluation(I ): very good ( v) good ( ) average ( ) bad ( ) very bad ( )
Evaluation(E): very
특정행동 또는 태도의 변화 등으로 표현할 수 있다.
“York”은 노력(effort), 효과성(effectiveness), 효율성(efficiency), 서비스의 질(quality ofservices), 과정(process), 영향(impact), 형평성(equity) 등 7가지를 제시하였으며, 여러 학자들의 공통적인 기준은 노력성, 효과성, 효율성, 서비스의 질을 제시하고 있다.
Service, Cleanliness) 경영을 시작하였다. 이는 세계적 기반의 제품과 서비스에서의 표준성 확보와 경영에 있어서의 효율성을 확보하고자 시도된 것이고, 이에 대해 subsidiary는 점차 수용하는 모습을 보인다. 하지만 KFC Japan 의 경우에는 70년대 중반부터 지속적으로 시도해왔던 세계화 전략이 성공하고, Loy Wes
market. Its strongholds are Europe and Northeast Asia. For example, it released internet mobile phone in early stage and even a special model ‘VERTU’ diamond decorated phone.
2.2.5 SERVICE
Nokia Care
As a customer service center, Nokia care helps customers to utilize Nokia’s product as much as possible. It successfully operates Nokia care line, Nokia care center, and Nokia authorize
- focusing on customer-friendly strategy
train their every employees in every
service area
Everland employees
call customer as 손님 not 고객
provides
customized membership
ex. premium membership,
senior membership ,
babymembership
Safari, Flower festival, Indoor water park ‘Caribbean bay’
The workers are the people who knows
bette
of users
budget
(the national treasury)
elderly care service
7731
287(100)
disabled assistance service
10390
1696(1124)
neonatal assistant service
2364
340(258)
visited care service
18625
761(536)
disabled children's rehabilitation service
6267
431(289)
unit: 100 milion won
(2009.2)
c. Evaluation
1)efficiency
The purpose of voucher's efficiency is to improve people's welf
Course :
TOEFL, TOEIC, TOEIC Speaking & Opic, TEPS, IELTS, GRE, LSAT, SAT, General English
Information about courses, Enrollment service, Various bulletin boards
to support study and teaching communities
YBM’s unrivaled preference rate
Students and workers who study for official English scores
Focus Group Interview
with 4 students
Survey
with 50 people
Interview
with a
of Quality templates available that walk users through the process of creating a House of Quality.[2]
[1] http://www.gsm.mq.edu.au/cmit/qfd-hoq-tutorial.swf
[2] http://www.qfdonline.com/templates/qfd-and-house-of-quality-templates/
(2) Mordern QFD systems
QFD is quite different from traditional quality systems which aim at
1. minimizing negative quality(such as poor service, broke
of their students for evaluation and improvement. Company CEO Son has great influence over both the instructors and the normal staff, allowing him to be an autocratic leader.
3.5 Skills
Megastudy, as a pioneer of the online education business, is successful in using internet as a medium to provide appropriate service contents to target customers. It also effectively adapts to rapidly changing